Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Redcar | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Redcar is a GPhC registered online pharmacy weight loss clinic serving patients in Redcar and the surrounding area. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller responsible for your personal information. You can contact us at any time using the details provided at the end of this policy. As a regulated pharmacy, we operate under strict professional and legal obligations regarding confidentiality and data protection.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, gender
• Contact data: Address, email address, telephone number
• Health data: Medical history, current medications, weight, BMI, and other clinical information necessary to safely provide weight loss treatment
• Order data: Details of treatments requested, prescriptions issued, and delivery information
• Technical data: IP address, browser type, and usage data collected when you visit our website
• Payment data: Transaction details processed securely through our payment provider

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and issue prescriptions safely
• To process and dispatch your orders — once approved by our pharmacist, delivery is completed within 1 working day
• To communicate with you about your treatment, order status, or any clinical concerns
• To maintain accurate pharmacy records as required by our GPhC registration obligations
• To comply with legal and regulatory requirements
• To improve the quality and safety of our services

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. For general personal data, we rely on legitimate interests and contract performance.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour so we can improve our service
• Functional cookies: Remember your preferences to enhance your experience

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians or clinical networks involved in your care
• Delivery and logistics providers to fulfil your orders
• Secure payment processors to handle transactions
• IT and website service providers who support our operations
• Regulatory authorities, including the GPhC or NHS bodies, where legally required

All third parties we work with are contractually required to protect your data and use it only for specified purposes. We do not transfer your data outside the United Kingdom.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of your last consultation, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information where legally permitted. You also have the right to object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us directly using the details below.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Redcar
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk